Returns & Exchanges
At UP, we want you to feel elevated in every piece you wear. If your purchase isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Print Your Label
Download and print the pre-paid shipping label provided at the end of the return process and secure it to your package.
3
Drop Off Package
Pack your items in their original packaging and drop the parcel off at any authorized carrier location near you.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing